The Full Program for the WLA Responsible Gaming Week Is Now Available

LAUSANNE, Switzerland (November 6, 2025) – Immerse yourself over three exciting days (November 19–21, 2025), into the latest strategies and innovations promoting responsible gaming. Learn from global experts, uncover ethical approaches to game design, and gain insights into the international standards that drive industry-wide excellence.

Day 1 – November 19

Risk Evaluation in Game and Loyalty Program Design

Learn how to assess and manage gaming-related risks using the latest research, data, and practical tools.

15:00 CET:

• Dr. Paul Sacco, Associate Professor, Maryland University

15:45 CET:

• Lotteries’ Experiences

  Hear from lotteries that have effectively implemented games and risk evaluation tools and their impact.

  • Sandra Conde, General Manager, Banca de Quinielas de Montevideo, Uruguay

  • Ben Johnson, General Manager Marketing Operations, The Lottery Corporation, Australia

  • Eeva Rissanen, Development Manager, RG, Player Protection, Safer Gambling,Veikkaus, Finland

Day 2 – November 20

Demystifying WLA RG Certification

The WLA RG certification program is built on the principle of continuous improvement. 85% of WLA members are presently RG certified level 2 or higher. With the certification being valid for three years, it is an opportune time to examine and clarify what is expected from lotteries when they are applying to renew their certification:

• Should a lottery be applying for a higher certification level every three years? (level 2 to 3, level 3 to 4)

• How can the requirement of continuous improvement be met if a lottery is recertifying at the same level?

• How does the lottery determine if it should be applying for the same certification level it has or a higher one?

15:00 – 17:00 CET

• Learn From the Chair of the WLA Independent Assessment Panel

  Anne Pattberg, IPA Chair, explains what the IAP is looking for when a lottery is renewing its certification as well as the experiences of lotteries who have achieved recertification at the same or a higher level.

  • Anne Pattberg, Chair of the WLA Independent Assessment Panel

  • Sacha Pakes, Marketing & Awareness Programs Specialist, Wisconsin Lottery, USA, Level 2 recertification

  • Aamelia Termizi, Vice President ESG & CSR, Magnum Corporation, Malaysia, Level 3 recertification

  • Lorraine Yeak, Risk, Controls & Compliance Practicioner, Singapore Pools, Singapore, Level 4 recertification

Day 3 – November 21

Measuring the Effectiveness of RG Messaging

WLA members have implemented RG messaging on different platforms in order to reach the broadest client base possible. We know that RG messaging is seen by many, but does it impact change in behaviour? Researchers will present their recent work on ways to measure RG messaging effectiveness.

15:00 CET

• Dr Laplante & Dr. Gray, Harvard University, USA. Paul Sacco, Associate Professor, Maryland University

• Dr. Travis Sztainert, Director of Research and Education, International Center for Responsible Gaming

16:00 CET

• Lotteries’ Experiences

  Hear from lotteries on how they are measuring the effectiveness of their messaging and lessons learned.

  • Krystal Smith, Program Manager, Responsible Gaming/Safer Play, Oregon Lottery, USA

  • Luis Sprandri, Project Manager, Mineira da Sorte, Brazil

Download the full program here.