Janet E. Call
- 2 days ago
- 1 min read
Director of Human Resources, Kansas Lottery
Janet Call’s official title of “Director of Human Resources” belies her actual role in the Kansas Lottery, which might more accurately be “Chief Operational Officer.” While she directly supervises a variety of business operations including payroll, purchasing, and policies, she has also been instrumental in shepherding the agency through periods of executive turnover, the addition of new business lines including iLottery and Fast Play, and in creating new roles and positions to meet industry standards for responsible gaming, internal audits, and front-line customer experiences.
Under Janet’s leadership, the Kansas Lottery’s return-to-work plan coincided with a favorable lease extension and renovations to the Lottery’s headquarters. Since that time, she has guided nearly every process improvement in the agency, including cross-training the front office, earning – and retaining – increased purchasing authority from the State Department of Administration, and modernizing the Lottery’s entire warehouse operation. Over the last year in particular, Janet has onboarded two new CFOs, successfully recruited a long-vacant attorney position, and steered position realignments in nearly every department in the Kansas Lottery.
Further, Janet’s reputation of being a dependable problem-solver has earned her the trusted position of being the “go-to” person in the agency when something isn’t going quite right. Whether the team need a sympathetic ear to listen or help with a personnel issue, a megaphone to celebrate Kansas Lottery’s successes or help the team get in line, the team all know they can rely on Janet.
She is a resource to new and tenured staff alike, and her example of dedication to the Lottery and to her fellow employees has earned everyone's respect and appreciation.
